How does check-in and check-out work?+
Standard times are check-in from 4:00 p.m. and check-out by 11:00 a.m. You receive details after confirmation — self check-in at a flexible time is often possible by arrangement.
Can I book directly through the website?+
Yes — you can book directly through the website. Pick an apartment, dates, and guest count, then complete your booking with a secure online payment via Stripe (cards and other Stripe-supported methods). Once payment succeeds you get instant confirmation along with the next steps for your stay.
How and when do I pay?+
Payment is taken online at booking via Stripe Checkout — depending on the apartment it's either the full amount or a deposit (with the balance due before arrival). We accept cards and the other payment methods Stripe makes available.
What is the cancellation policy?+
Up to 14 days before arrival you can cancel free of charge. Less than 14 days before arrival, refunds are not possible. To cancel, please contact us.
Do you issue invoices?+
Yes — we can issue a VAT invoice for individuals and companies on request. Provide your billing details during booking or message us after the payment.
Is parking available?+
It depends on location — some apartments include garage or on-site parking; others use the nearest public car park. We note this in the listing and confirmation.
Can I bring a pet?+
Pet policies vary by apartment — pet-friendly stays are marked with a dedicated badge in the listing. You can pick the number of pets directly when booking, and a one-time pet fee is added to the price summary.
Is Wi-Fi included?+
Yes — all StayHere apartments include fast Wi-Fi. Login details are shared before or at check-in.
How do I get from Gdańsk airport?+
From Lech Wałęsa Airport to the centre you can take a taxi, Uber/Bolt, or bus. Old Town is usually 20–35 minutes depending on traffic. We are happy to suggest the best option for your apartment.
What if I need help during my stay?+
We are available by email and phone during support hours — urgent issues during a stay are prioritised. Contact details are in your pre-arrival materials.
What are the house rules?+
We respect neighbours — parties and smoking are not allowed in apartments. Full house rules are sent before check-in.
Do you offer longer stays?+
Yes — for multi-night stays or remote work we prepare individual pricing. See Long Stays or message us with your dates.
Are the apartments suitable for families?+
Yes — most StayHere apartments work well for families. They have a separate sleeping area, a kitchen for meals with kids, and many offer an extra bed for a child on request. Tell us your group size during booking and we'll point you to the right apartment.
Is there a cleaning fee?+
Most apartments have a one-off cleaning fee on top of the nightly price. The exact amount is shown on each apartment page and in the booking summary before you pay — no surprises at the end.
Can I stay for more than a few weeks?+
Yes — we host guests for weekly and monthly stays. For stays longer than 7 nights we prepare individual pricing; see the Long Stays page or send us a message with your dates and we'll come back with an offer.
How do I know if an apartment is available?+
Each apartment page shows a live availability calendar with the next months — open dates can be booked directly. You can also filter the apartments list by your check-in and check-out dates to see only stays that fit.